Terms of service

These terms are the agreement between you and Medical Records Vault when you use the service. We've kept them short and specific. By creating an account or uploading a document, you agree to them.

Who we are

Medical Records Vault is built and operated by an independent team. Our contact details are on the About page and at the bottom of this document. Until we incorporate a formal legal entity, the founder is personally responsible for the operation of the service — there is no shell company shielding anyone.

What Medical Records Vault is and is not

Medical Records Vault is a tool that helps you store medical documents, generates plain-English explanations of them, and lets you share with family members you choose.

Medical Records Vault is not a doctor, a clinical decision support system, a regulated medical device, an electronic health record (EHR) for clinicians, or a substitute for professional medical advice. See the medical disclaimer for the full statement.

Your account

• You must be at least 16 to create an account.
• You're responsible for keeping your password secure and for activity under your account.
• One human, one account. Family members get their own accounts and link via the family-sharing feature.
• If you suspect your account has been accessed by someone else, email contact@fourtwos.com immediately.

Acceptable use

You agree not to:

• Upload documents that aren't yours or that you don't have permission to store.
• Use Medical Records Vault to make clinical decisions for someone else without their consent.
• Attempt to reverse-engineer, scrape, or stress-test the service without our written permission.
• Upload material that is illegal, malicious (malware, exploits), or designed to harass another person.
• Resell access to the service, or use it to provide a derivative service to third parties, without a separate agreement.

Violations may result in account suspension or termination. We'll tell you why, and we'll give you a chance to export your data first unless doing so would let the violation continue.

No medical advice

Nothing Medical Records Vault produces — explanations, summaries, chat replies, risk-flag notes — is medical advice, a diagnosis, or a treatment recommendation. Decisions about your health belong to you and a licensed clinician. In an emergency, call your local emergency services. The full statement is on the medical disclaimer page and is part of these terms by reference.

Content you upload

You own everything you upload. Your documents, your extracted data, your chats — all yours.

To run the service we need a narrow license from you: permission to store your content on our infrastructure, to process it through the AI providers listed in the privacy policy, to display it back to you and to anyone you explicitly share with, and to back it up so it survives a server failure. That's it. The license ends when you delete the content. We do not get the right to publish, sell, sublicense, or train AI on your content.

Payments during beta (none)

Medical Records Vault is free during public beta. We are not collecting payment information, and we will not charge you during this period. If and when we move to paid tiers, we will give every account at least 30 days' notice with the proposed prices, and no charge will happen without an explicit action from you to subscribe.

Termination

You can delete your account at any time, from your settings, with the timelines described in the privacy policy. We can suspend or terminate accounts that violate these terms; we'll tell you why and give you 30 days to export your data unless the violation makes that impossible.

We may also discontinue the service. If we do, we'll give every active account at least 90 days' notice and a one-click export for everything you have.

Liability and disclaimers

Medical Records Vault is provided "as is" during beta, without warranties of any kind. We'll work hard to keep it running and to keep your data safe, but we can't and don't guarantee uninterrupted service, error-free output, or that the plain-English explanations are perfectly accurate.

To the maximum extent permitted by applicable law, Medical Records Vault and its operators are not liable for indirect, incidental, special, or consequential damages arising from your use of the service, including any clinical decision made on the basis of Medical Records Vault's output. Total liability for any claim is capped at the amount you've paid us in the past 12 months — which during beta is zero.

Nothing in this section limits liability for things that cannot be limited under applicable law (gross negligence, wilful misconduct, statutory consumer rights).

Governing law

These terms are governed by the laws of the jurisdiction where the operating entity is registered (to be specified once incorporated). Until then, disputes will be handled in good faith by direct correspondence with the founder, and you retain all statutory rights under your local consumer protection laws regardless of what this section says.

Contact

For anything in these terms — including security and privacy matters — write to contact@fourtwos.com.